CarMax

Nice they didn’t haggle the price of the car but they definitely try to haggle the car max care plane they offer, I told them i don’t want it and they tried to ask me with 3 different people if i wanted it and why i didn’t want it, pathetic. Still bought the car good price they didn’t clean it like i asked probably because i declined their car max care but other than that great. The sales people are so slow they milk that process, for why idk. We got there for a 1:30 appointment didn’t leave till 6:30. Other than the process and the customer service the pricing is fantastic.

I purchased my 2014 Mini Convertible last month and the process was so very simple! When it's time to buy another car I'll deal with CarMax again! They took care of every concern I had with my car and answered all my questions about the process. If you want EASY and STRESS free, go to CarMax! The staff was wonderful to work with. My car didn't come with an owner's manual so I ordered one and CarMax reimbursed me for the cost.....in CASH! This is how car buying should be. Keep up the great work CarMax! Update! Second purchase from CarMax and believe it or not the process was even easier than the first! They purchased my car but didn't have another car for me at that time. I did find one at another CarMax so I paid for a transfer to Dothan store. When my car arrived for my test drive the battery would not hold a charge so they made another appointment for the following day so they could replace the battery. They even reimbursed my transfer fee 😊 24 hour test drive the next day and purchased the day after that! Still doing it right CarMax!! Love my new Honda!!!

After getting insurance money from my car being totaled and saving for a while, I decided to start looking for a car. I did research online to see what $10,000 would get so that I would have realistic expectations for my price range, I pulled into CarMax to see their selection. I could see from the parking lot a few cars that looked like they would be in/ under my price range. Because their cars are fenced in, I had to go walk through their building to access the vehicles. As soon as I walked in, I was approached by salesmen and asked what I was looking for. I told them I wanted to look at their vehicles that were around $10,000. The salesmen (multiple guys) proceeded to laugh in my face then said that they dont have any cars for around $10,000. They continued to laugh at me as I walked out of there. It was humiliating. I'm a straight forward person and I would rather them tell me if they dont have anything in my price range to not waste time but the way they laughed and carried on was gut wrenching, I will never go back there or recommend others to.

Everything was great, the only negative was that the tires tread was bald on the inside and so I have to buy a new set. Obviously, it is ultimately on me to make sure everything is in order though. Be sure to check your car well. Carmax has a minimum standard for tire tread, but some vehicles wear down tires from the inside edge because of how the tires mount. That said, very professional and pleasant experience.

Every aspect of purchasing our vehicle thru CarMax was completed with the highest of expectations. The staff including the ones who make sure the car is at its best working condition were superb. Brandon completed the paperwork . He was awesome. The man we saw the day before he has a little girl deserves special recognition & the young lady who initially saw us does too.